FAQ

FAQ

Get all of your important questions answered here today.

FAQ

General Questions

The answers to your questions about Optiom and replacement insurance.

Who is Optiom?

Optiom is a specialty insurance provider offering supplemental vehicle insurance coverages to help protect you in the event of a partial or total loss.

How long have you been in business?

Originally established in British Columbia over 15 years ago, Optiom has been expanding since then across Canada.

What’s the difference between you and other car insurance providers?

As a specialty insurance provider, Optiom offers unique solutions to supplement your primary auto insurance coverage. Underlying primary insurance may only pay the actual cash value of your vehicle in the event of a total loss, leaving you underinsured.

How can I contact you for more information?

We have several ways for you to contact us; we are happy to help via phone or email. Please click here for our contact information.

Coverages That We Provide

Exactly what you need to know about our car replacement coverages.

How long do I have to use my total loss benefit?

The limitation period is generally 2 years from the date of loss but each Canadian Province sets its own definitions.

What does the policy cover?

Optiom’s core product is total loss vehicle replacement coverage for new, used, and leased vehicles. Depending on your province of residence, additional benefits such as OEM partial loss coverage, vehicle value appreciation, and diminished vehicle coverage may be available.

What does the policy not cover?

Just like all insurance, certain exclusions may apply. We recommend contacting Optiom if you have a specific situation or concern that you’d like to gain clarity on.

What type of coverage does Optiom offer?

Our core benefit is total loss car replacement coverage for new, used, and leased vehicles which sits over and above what your primary insurance covers. Depending on the age of your vehicle and which province you are located you may be eligible for additional coverages such as partial loss deductible reimbursement, key fob replacement, rental vehicle coverage, OEM partial loss, diminished vehicle value benefits and more.

Who is covered under my policy?

Optiom’s coverage is on the vehicle itself, not the driver.

What provinces do you offer coverage in?

British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia.

Does my spouse or partner also need their own policy?

The Optiom policy and coverage are on the vehicle itself and not the driver, so individuals driving the same vehicle do not need to have separate policies.

Does Optiom cover new and used vehicles?

Yes, Optiom covers new vehicles (current and prior year models) for up to 7 years and Used vehicles that are up to ten model years old for up to 5 years of coverage.

Who qualifies for Optiom coverage?

Everyone qualifies for Optiom coverage, regardless of claims history, or years of driving experience or if you are new to Canada. Optiom bases eligibility criteria on the vehicle being insured, not the driver.

Buying Insurance From Optiom

See how easy it is to go about purchasing insurance from Optiom.

I’ve had my vehicle for a few years, can I still get Optiom’s coverage?

Optiom covers vehicles up to 10 model years old, whether it was leased, financed or cash purchased, you may qualify for an Optiom policy.

I’m not the first owner of my car, can I still get an Optiom policy?

As long as you meet Optiom’s eligibility requirements and the vehicle is 10 years old or newer, you may qualify for an Optiom policy.

Can I get an Optiom policy on a vehicle that has been rebuilt?

We don’t cover rebuilt vehicles.

How do I purchase Optiom insurance?

Optiom policies can be purchased through either a licensed insurance broker in any province we distribute in or on a limited basis direct from the dealership. Please contact our Client Care team at 1-844-427-7587 or clientcare@optiom.com who can assist you with finding our nearest partner.

I just bought a car, how do I get Optiom coverage?

Optiom covers vehicles up to 10 model years old. Whether it was leased, financed or cash purchased, you may qualify for an Optiom policy.

Paying Your Premiums

Learn more about your payments and ways to pay for Optiom insurance.

How do I pay for my Optiom policy premium?

Optiom has a wide range of payment methods available to you. We can process the policy premiums by EFT or credit card, as well as provide a premium financing option which will allow you to spread the premiums out over the entire length of the policy, which can be up to seven years on new vehicles.

What happens if I miss a payment?

Optiom will work with you to ensure all balances are up-to-date and your coverage continues.

Changing Your Optiom Insurance

Find out how to make different changes to your Optiom policy.

I have traded in or sold my car, what do I do?

You may be eligible to transfer your existing policy to your replacement vehicle. Please contact your policy provider or our Client Care Team for more information.

Can I increase or decrease my policy coverage?

Depending on your Optiom Policy, you may be able to alter your coverages. Please contact your policy provider or our Client Care Team for more information.

What are the client care support hours?

We are available from 6am to 9pm Pacific Time on weekdays and 9am to 7pm Pacific Time on weekends. We operate 363 days a year (excluding Christmas Day and New Year’s Day).

Reporting A Claim To Optiom

What you need to know about reporting a claim to Optiom.

How do I report a claim?

Reporting a claim is easy. You can complete the online claims form on our website or email our Client Care team at clientcare@optiom.com. Or call our team directly at 1-844-427-7587.

Does Optiom cover at-fault accidents?

Yes we do, with our Total Loss Benefit, as long as your primary insurance provider also covers the write-off. Optiom will follow suit with the primary insurance as long as all other eligibility criteria are met.

Right now is the perfect time to turbocharge your car insurance!

Request a no-obligation quote, or quickly find a broker near you.

Right now is the perfect time to turbocharge your car insurance!

Request a no-obligation quote, or quickly find a broker near you.

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